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FAQ
MX730 FP T&A
  • Why verification fails even the fingers were enrolled?
    Reasons Resolution
    1.Didn’t enroll correctly. Refer to section 2.4.7 and enroll fingerprints again.
    2.Finger is too dry. Have a breath on the finger, and then press with some pressures.
    3.Have oil, smudginess and make up on the finger. Clean the finger.
    4.Fingerprint is not perfect, such as dry, break, molt and callus. Refer to section 2.4.7, changing the finger and enroll it again.
    5.Put the finger in a wrong position. Refer to section 2.4.7
    6.The fingerprint collected window is dirty. Clean the glass surface of the collected window.
    7.The affection of the finger skin’s change Refer to section 2.4.7 and enroll it again.
    8.The collected window with the direct sunshine and strong light. Put the machine at the place where avoiding the direct sunshine and the strong light.
    9.Press with un-enrolled finger. Press with enrolled finger
  • Why prompt verification error under different verification means?

    Reasons

    Resolution

    1. Select fingerprint verification means, while fingerprints are not added.

    Add fingerprints according to section2.4.4

    2.Select fingerprint verification means, while password is not set

    Set password according to section2.4.4

    3.Select card verification means, while ID card is not added.

    Add ID card according to section2.4.4

    4.Select card+fingerprint verification means, while ID card or fingerprint is not added.

    Add  ID card and fingerprints according to section2.4.4

    5.Select card+fingerprint verification means, while ID card is not added or password is not set

    Add ID card and set password according to section2.4.4
  • Why prompt verification error under different verification means?
    Reasons Resolutions
    1.The communication hasn’t been operated correctly. The communication of the software should be accorded with the T&A
    2.Electric line’s problem or not be inserted well. Insert the electric line again or change another line. How to make a electric line please refer to the  section 2.2
    3.RS232 interface can’t access successfully. Please check the interface numbers, baud rate and instrument numbers. The T&A should be accorded with the software.
    4.RS485 main line can’t access successfully. Please check the interface numbers, baud rate and instrument numebers,485 main line is not permitted the repeated instrument numbers, please choose the professional RS485-232.
    5.Ethernet can’t access successfully. Please check the IP address.
    6. USB fails to connect Check if the attendance machine drive program is installed.
    7.attendance machine fails to read flash disk Please select flash disk with better quality. The flash disk can not have more than one hard disk partition
  • Why T&A fails to connect with PC?

    Reasons

    Resolutions

    1.The communication hasn’t been operated correctly.

    The communication of the software should be accorded with the T&A

    2.Electric line’s problem or not be inserted well.

    Insert the electric line again or change another line. How to make a electric line please refer to the  section 2.2

    3.RS232 interface can’t access successfully.

    Please check the interface numbers, baud rate and instrument numbers. The T&A should be accorded with the software.

    4.RS485 main line can’t access successfully.

    Please check the interface numbers, baud rate and instrument numebers,485 main line is not permitted the repeated instrument numbers, please choose the professional RS485-232.

    5.Ethernet can’t access successfully.

    Please check the IP address.

    6. USB fails to connect

    Check if the attendance machine drive program is installed.

    7.attendance machine fails to read flash disk

    Please select flash disk with better quality. The flash disk can not have more than one hard disk partition
  • Why the T&A will remind 'Please press the finger again' when nobody attend?

    Reasons

    Resolutions

    1.The collected window with the direct sunshine and strong light.

    Put the machine at the place where avoiding the direct sunshine and the strong light.

    2.The fingerprint collected window is dirty.

    Clean the glass surface of the collected window.